RMA terms and conditions only apply
for products with a valid receipt
of purchase from YANG-iT Technology.
If your return product is not faulty
or no longer under warranty, we have
to charge 20€ for handling fees.
Please return the defect goods in
their original packing as this will
protect the goods from any further
damaging when be transported back
to YANG-iT Technology. Improper packaging
and further damage to the goods will
endanger the RMA claim. In some cases
the RMA claim will become invalid!
YANG-iT Technology will not replace
goods which have not been purchased
at YANG-iT Technology. If defect goods
from other manufacturers are sent
to the RMA department, they will be
immediately returned on your own costs
with an extra handling fees of 20€.
YANG-iT Technology will cover the
transport costs when the defect goods
are returned to the customer and if
the warranty is valid. However, the customer
must take full responsibily for transport
and insurance costs when the repaired
goods are sent back. Unfree transportation
and deliveries without RMA numbers
on the packaging will be rejected.
A handling charge will also be forwarded
to the customer in question.
Damages occurred through
All packages and pallets should
be examined as soon as they have been
received by the customer. If the
packaging has in anyway been tampered
with or damaged, please make the delivery
person aware of such damage and have
this confirmed in writing. Contact
the RMA department immediately or
at the very latest 3 days after the
receipt of delivery.
To ensure the smooth running of the
RMA-procedure, it is advised that
all distributors and dealers follow
these instructions :
your goods, if they are in or
out of validation, before you
start the RMA-Procedure!
out the RMA-Support-Form completely,
i.e. article, serial-number and
- Support form,
the RMA-Support-Form together
with photos of the defect goods
and cartons to the
to our RMA - Department, before
you ship out the goods!
strictly has to be attached to
the shipping documents and to
the goods to be returned!
for RMA will be only accepted
on delivery-term "free arrival
and/or Exchange free of charge
is stritcly possible only, if
goods are sent back in original
condition (i.e. original packaging,
YANG-iT TECHNOLOGY GmbH
Moorfleeter Straße 40 22113 Hamburg, Germany
Fon: +49 40-780461-0 / Fax: +49 40-780461-11
Private buyers should contact the
dealer from where they purchased the
YANG-iT product. The dealer will then
carry out the above steps to ensure
that the problem is solved. If the
dealer cannot be contacted, please
do not hesitate in contacting our